Returns & Refund Policy
Your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.
30-Day Return Policy
You have 30 days from the date of delivery to return unused items in their original packaging for a full refund.
How to Return
- Contact us at hello@poochvera.com with your order number
- We will provide you with return instructions and a return label
- Ship the item back in its original condition
- Refund will be processed within 5-10 business days after we receive the item
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and we will arrange a replacement or full refund at no extra cost.